HQ IT Support

HQ delivers nationwide IT support — from office setup to cloud migration, outsourcing, and provider transitions.

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Managed IT Services

HQ is a Managed Service Provider, we monitor and maintain your computer systems and networks. We install and configure computer systems, diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face. Talk to us today about managed IT services.

Desktop Security

We manage desktop issues, updates, and changes so your systems stay secure and compliant.

Monitoring & Management

Your systems are monitored 24/7 with instant alerts for issues, keeping IT running smoothly.

Managed Firewalls

Every HQ connection includes a secure, monitored firewall fully managed as part of our service.

Backups

We keep secure, scheduled backups of your important data, ensuring recovery and continuity.

Remote Support

With our tools, we can access your desktop instantly to resolve support queries quickly.

0800 Support

Reach our support team easily with free 0800 access — fast help when you need it most.

IT Infrastructure Design and Implementation

We design, configure, and install core networks, servers, and devices tailored to your business. Our solutions reduce downtime, improve performance, and scale as your company grows.

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Cloud Transition and IT Services

We help you migrate to cloud platforms like Microsoft 365 and Azure with minimal disruption. That means smoother collaboration, secure remote work, and lower long-term IT costs.

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IT Security Audits, Improvements & Management

We deliver security audits, monitoring, and managed firewalls to protect your systems. This proactive approach reduces risks, strengthens compliance, and keeps your business safe.

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Frequently asked questions

What is a Managed Service Provider (MSP)?

An MSP like HQ manages your IT systems — monitoring, maintenance, security, and support — so you can focus on running your business.

Do you offer on-site IT support as well as remote?

Yes. Most issues can be resolved remotely, but we’re also available on-site when hands-on support is needed.

What’s included in your managed IT services?

Our services cover monitoring, firewalls, backups, remote support, desktop security, infrastructure design, and cloud consulting — everything to keep your business secure and online.

How fast is your response time for support issues?

We provide rapid response via remote tools and 0800 support. Critical issues are prioritized to minimize downtime.

Can you help us move to the cloud?

Yes. We guide you through cloud migrations, from selecting services to managing the transition, ensuring minimal disruption.

How often do you back up our data?

We run secure, scheduled backups to offsite storage and archive data according to industry best practices.

What if we already have an IT provider? Can we switch to HQ?

Absolutely. We handle the transition smoothly, with minimal disruption and full continuity of service.

Do you support both Mac and Windows environments?

Yes. We support Apple, Microsoft, Linux, and mixed environments with ease.

Is your firewall service included with internet from HQ?

Yes. All HQ Internet connections include a fully managed firewall for secure, monitored access.

Can I call your support team directly?

es. Our 0800 number gives you direct access to our support team whenever you need help.

Do you offer flexible contracts?

Yes. We can tailor agreements to your business needs, from short-term projects to ongoing managed support.

How does billing work?

Our IT support is billed monthly at a fixed rate, making costs predictable and easier to manage. Any project or hardware costs are quoted separately.

Can your services scale as our business grows?

Absolutely. Our IT solutions are designed to grow with you — from adding new staff devices to scaling your infrastructure and cloud services.