Fast, reliable internet tailored for business. From broadband and fibre to managed connectivity, we keep your team and guests online without disruption.
Beyond Technology
At HQ, we help businesses reduce risk and stay ahead with managed IT services, proven expertise, and local support.
Lets Start a ProjectScale-up Your Business Through Our Wide Range of IT Services.
All the tools and managed services you need to drive your business forward. HQ has 8 complimentary IT service stacks to deliver a full spectrum of technology solutions.
Internet Services
IT Support
Nationwide IT support with a local touch. Our expert team delivers fast, responsive service to keep your systems secure, efficient, and always running.
Cloud & 365
Empower your business with secure cloud solutions and Microsoft 365. Streamline collaboration, protect data, and scale your systems with confidence.
Guest WiFi
Deliver seamless, commercial-grade WiFi for visitors. Fast, safe, and easy-to-use networks that enhance the guest experience and reduce support issues.
Voip Services
Clear, reliable communication anywhere. Our cloud-based phone systems provide advanced features, flexibility, and cost savings for businesses of all sizes.
Digital Services
Engage and inform with digital signage and Hotel TV solutions. Create smarter guest experiences through tailored content, promotions, and entertainment.
Security CCTV
Protect your business with CCTV, LPR, and access systems. We safeguard people, property, and operations across all industries.
Web Services
Websites, domain names, hosting and optimisation with fast, secure, scalable solutions to grow your business and boost your online presence.
Why Choose HQ?
HQ is a locally owned NZ managed service provider with over 20 years’ experience delivering quality IT services. We offer ultra-fast broadband and managed networks to homes and businesses nationwide, along with managed IT support, Guest WiFi, Digital Signage, CCTV security, Web services, and VoIP solutions.
Proven Expertise
We bring unparalleled expertise to every project, ensuring top-notch service and reliable solutions.
Tailored Services
Our solutions are customized to meet the specific needs of each client, ensuring effectiveness and satisfaction.
Cost Efficiency
We deliver cost-effective solutions that maximize your budget without compromising quality.
Advanced Technology
We utilize the latest technologies to provide innovative and solutions that keep your business ahead of the curve.
Exceptional Support
Our dedicated support team is always ready to help, ensuring a seamless experience from start to finish.
Quick Response Times
Our team ensures rapid response times, so your needs are addressed promptly and efficiently.
Frequently asked questions
What services does HQ provide?
HQ delivers eight complimentary IT service stacks—Internet, IT Management & Support, Cloud & 365, Guest WiFi, VoIP, Digital Signage, Security (CCTV), and Web Services—so you can work with a single, accountable partner for everything technology.
How do I get started?
Just click “Get Started” or email support@hq.net.nz or call 0800 HQ WiFi. We book a short discovery call, scope your needs, send a fixed‑price proposal, and schedule onboarding. Most new clients are fully migrated in 10 business days.
What’s included in Managed IT Support?
24 × 7 monitoring, unlimited remote help‑desk, scheduled maintenance, security patching, asset tracking, quarterly technology reviews, and a named account manager—backed by our 1‑hour critical response SLA.
Do you supply the internet connection, or just manage it?
Both. We’re a registered NZ telecommunications provider, so we can provision fibre, wireless, or 4G/5G links nationwide. If a third‑party circuit is better for your site, we’ll broker it and still manage the hardware, monitoring, and support.
How does your Guest WiFi solution improve customer experience?
Guests join a branded captive portal (with multiple login options), receive fast filtered internet, and you get GDPR‑compliant analytics and marketing opt‑ins—all managed and supported by HQ.
What makes HQ VoIP different from other providers?
Calls ride over our private network, not the public internet, giving crystal‑clear HD voice. Features include auto‑attendant, call recording, mobile soft‑phones, and Microsoft Teams integration, all on a month‑to‑month plan.
What contract terms do you offer?
Standard terms are 12, 24, or 36 months for managed services. Internet and VoIP can be month‑to‑month. Early exit fees only cover any subsidised hardware or carrier charges—we keep it transparent.
How quickly do you respond when there’s an issue?
Critical incidents receive a live engineer within 60 minutes (average 23 minutes last quarter). Non‑critical tickets are acknowledged in under 4 business hours and resolved the same day in 92 % of cases.