HQWiFi Support

No. Where possible we try to identify standard HQWiFi sites as HQWiFi and ensure HQWiFi branding or naming on the wireless name “SSID” is prominent, some of these sites will have free access options available and you'll be able to use the HQWiFi username and password you are travelling with. However, you may encounter sites which are "Powered by HQWiFi" in this case the site is in charge of the operation of the system. We just provide the same great backend support and service our customers have come to expect.

There are a range of ways to setup an account for HQWiFi. The two simplest are to purchase the “Instant Access” options available from the login page. This requires a credit card and will generate a userid and password for you. You can also setup your own userid and password and purchase a monthly account at certain locations. This is good if you’re going to be range of this hotspot for an extended period of time. Another easy way is to pop into reception and they’ll be able to take your purchase over the counter and present you with either a scratch userid and password or a printed userid and password that you can use.

On initial connection you are diverted to the HQWiFi login page, if the website you initially selected starts with https://... or diverts to a secure page, e.g. Google, you will get a security error. Some browsers may allow you to ignore this "error" and continue, but it is safer to always initially connect to a page starting http://.... or set your Browser to a default blank page. Safe websites to use as an initial starter page are generally media sites such as www.tvnz.co.nz, www.stuff.co.nz, cnn.com

Hotspot networks are almost always listed as unsecure as they require no password to allow you to join them. However, if you go to a secure site such as Internet banking or most (but not all) online shopping sites, that site will provide end to end security between their site and your browser. Look for a padlock symbol in your browser this indicates a secure session, clicking on the padlock symbol will generally give you some extra information on the level of security provided. email is generally not secure unless your email provider supports secure email and you have specifically configured this in your email software.

Try turning your wireless device off and on again and wait for a few minutes. MS Windows often won't correctly resume the Wireless device if the Laptop has been put in 'sleep' mode. The signal may be low in your area, so try moving to a different area of the property / building. You will have the best signal when you have line of sight with the wireless antenna, usually located on the top of the reception or amenities building. If you’re still having trouble, please let us know. It’s difficult to get 100% coverage of any property but we endeavor to get coverage where it is required in properties we manage.

Outgoing SMTP email traffic on Port 25 may be unsuccessful for a number of reasons, all of which are outside HQWiFi's control. Due to the ever increasing problem of email spam some Internet service and email providers may enforce their own blocking to their servers. Port 25 is a very old method for email submission and should no longer be used. It is suggested that you refer to your email provider for a more up to date method of email submission. Most email providers should support SMTP submission on Port 587 or SMTPS (SSL Encrypted SMTP) on Port 465. Regrettably, the Internet standards for email are quite clear, but unfortunately some providers do not conform to the standards. If all else fails, the vast majority of email providers will have a webmail interface, this should always work and is the recommended way of sending email when away from your home or office network.

This varies between site, please read and ensure you agree with the terms and conditions before logging in as you should with any electronic service as this represents a contract and your consent to the terms and conditions.

Follow instructions on the status page, this is only presented if you have allowed popups in your browser for HQWiFi, disconnect from the hotspot or, turn off your Wireless adapter using the "Flight Mode" switch.

You can call us on 0800 HQWiFi (479434). To ensure you get a fast resolution to your issue, please ensure you have your device with you at time of calling along with your UserID and know the apartment number and property you are staying at. Or email support@hq.net.nz with your UserID, Device Type a brief description of the issue along with the apartment number and name of location you are staying and we’ll do everything we can to help.