Managed IT Support Services

Voice Services

Move your voice to the cloud.
Anywhere there is an internet connection, there’s HQVoIP

VoIP Phone Systems for business

Anywhere there is an internet connection, there’s HQVoIP – giving you worldwide voice and video services at a fraction of the cost. You can have a conventional phone at your desk, or a ‘soft’ phone on your computer and mobile phone, or both! So you can make that all-important office call from the comfort of your favourite café. It’s so much more affordable than traditional landline or mobile services and there’s a huge range of soft phone apps for mobile phones, pads, tablets and computers.

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Voice Over IP (VoIP)

VoIP is about using a secure data connection to carry your voice services. A major benefit of VoIP is the significant reductions it can drive into your total communication costs by reducing or eliminating copper phone lines.

What is VoIP?

Voice over Internet Protocol takes analogue audio signals (i.e. what you hear when you chat on a traditional telephone) and converts them into digital data that can be transmitted over the internet. This means you can use your standard internet connection to make phone calls. By using VoIP software, you’re bypassing the phone company (and the phone company charges) .

How does VoIP work?

VoIP works by packaging up your voice communications and sending them to our servers over your Internet connection. By using a cloud hosted service you will get access to all the features of a fully fledged PBX system without the cost of operating one. You will also be able to take advantage of reduced call rates as most of your communications are moved over the Internet rather than over priced copper lines.

What is a VoIP phone?

A VoIP phone is an Internet capable device that connects to our cloud hosted PBX system over your office network on the internet. VoIP Phones have all of the options usually enjoyed by business’s traditional PBX systems including voicemail, call waiting, call forwarding, conference calling, caller ID, and more.

Business VoIP

Forget about expensive overpriced PBX systems that require either a university degree to manage or an expensive service contract to maintain. Welcome to VoIP. We can replace your aging analog PBX with something proven, reliable and easy.

Auto Attendant

HQ VoIP provides a simple auto-attendant service. Record your own menu prompts and give options for callers.

Call Transfers

HQ VoIP has a variety of ways to control incoming calls. Transfer calls, Call forwarding, Call divert, we can do it all.

Call Recording

VoIP call recording is a secure way to record audio files of a phone conversation in the cloud. Both incoming calls and outcoming calls can be recorded.

Virtual Extensions

Virtual extensions allow all employees to be part of the same phone system, even if they use their own phones to receive important work calls.

Conference Calls

A conference call is a special phone call with multiple participants that speak to each other over a VoIP phone line.


Voicemail is essentially an advanced answering machine that allows the user to save their voice messages and then retrieve them in the form of e-mail messages.

VoIP Phones

Yealink is the global leading unified communication (UC) terminal solution provider, helping businesses of all sizes make the most of their UC experience and embrace the power of "Easy Collaboration". Teamed up with the HQVoIP platform we have phone options to suit most environments.


Providing a single line only this phone is our go to phone for simple in room phone solutions for Hotels & Motels needing a low cost per unit with full functionality.


Entry level 3 line IP Phone for small offices, providing 3 extensions and all the features your standard desk worker will ever need.


3 Lines are available and perfect for small receptions or keeping an eye on the team, the busy lamp field (BLF) panel ensures you know who is available and ready to chat.


Providing 6 lines and a BLF panel along with extra functionality and a USB option for headsets the T28 is great for dispatch or busy phone operations.


A cordless phone that be expanded to having 5 handsets, great for the warehouse or busy garage where mobility around your office or home is a priority.


Got a few more members in your team, expand your T26 or T28 with BLF or speed dials to make running a busy office easier.