Managed IT Support Services

VoIP Technology Services

Move your voice to the cloud.
Anywhere there is an internet connection, there’s HQVoIP

VoIP Phone Systems for business

Anywhere there is an internet connection, there’s HQVoIP – giving you worldwide voice and video services at a fraction of the cost. You can have a conventional phone at your desk, or a ‘soft’ phone on your computer and mobile phone, or both! So you can make that all-important office call from the comfort of your favourite café. It’s so much more affordable than traditional landline or mobile services and there’s a huge range of soft phone apps for mobile phones, pads, tablets and computers.

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Voice Over IP (VoIP)

VoIP, or Voice over Internet Protocol, allows voice calls to be made via the internet, reducing costs and enhancing flexibility with features like voicemail-to-email. With clearer call quality and advanced features, VoIP is an optimal communication solution for businesses and individuals alike.

What is VoIP?

Voice over Internet Protocol takes analogue audio signals (i.e. what you hear when you chat on a traditional telephone) and converts them into digital data that can be transmitted over the internet. This means you can use your standard internet connection to make phone calls. By using VoIP software, you’re bypassing the phone company (and the phone company charges) .

How does VoIP work?

VoIP works by packaging up your voice communications and sending them to our servers over your Internet connection. By using a cloud hosted service you will get access to all the features of a fully fledged PBX system without the cost of operating one. You will also be able to take advantage of reduced call rates as most of your communications are moved over the Internet rather than over priced copper lines.

What is a VoIP phone?

A VoIP phone is an Internet capable device that connects to our cloud hosted PBX system over your office network on the internet. VoIP Phones have all of the options usually enjoyed by business’s traditional PBX systems including voicemail, call waiting, call forwarding, conference calling, caller ID, and more.

VoIP Features

VoIP is not just about making calls over the internet. It comes packed with a range of features designed to enhance communication efficiency and flexibility. Here are some of its standout capabilities:

Auto Attendant

HQ VoIP provides a simple auto-attendant service. Record your own menu prompts and give options for callers.

Call Transfers

HQ VoIP has a variety of ways to control incoming calls. Transfer calls, Call forwarding, Call divert, we can do it all.

Call Recording

VoIP call recording is a secure way to record phone conversations in the cloud. Both incoming calls and outcoming calls can be recorded.

Virtual Extensions

Virtual extensions allow all employees to be part of the same phone system, even if they use their own phones to receive important work calls.

Conference Calls

A conference call is a special phone call with multiple participants that speak to each other over a VoIP phone line.


Voicemail is essentially an advanced answering machine that allows the user to save their voice messages and then retrieve them in the form of e-mail messages.

VoIP Phones

When it comes to VoIP solutions from HQ, we're dedicated to offering you the very best. Our primary hardware selections come from Yealink, a leading name in unified communication. Additionally, we trust and use products from brands like Grandstream, Fanvil, and Engenius. Below are some of the standout products we often employ in our setups.


Yealink presents a dynamic business communication solution to executives and professionals with the new SIP-T48U IP phone. The phone employs and appealing large touch screen that makes the switch between pages and applications swift, easy and convenient. United Yealink Optima HD Voice technology and wideband codec of Opus, the T48U awards you the superb audio quality and crystal-clear voice communications. Moreover, the T48U puts dual USB ports in a phone that makes Bluetooth, Wi-Fi, USB headset and USB recording come true, and you can use any two of them freely according to your needs. Supports upto 16 SIP Accounts.


The SIP-T43U IP phone is a feature-rich business tool for excellent communications and extended functionality. It is a 12-line IP phone that comes with a 3.7-inch large black-and-white screen and the EXP43 support. United Yealink Optima HD Voice technology and wideband codec of Opus, the T43U awards you the superb audio quality and crystal-clear voice communications. The phone feels quicker and more responsive when performing call features. Moreover, the T43U puts dual USB ports in a phone that makes Bluetooth, Wi-Fi, USB headset and USB recording come true, and you can use any two of them freely according to your needs.


A classic IP phone for small business users, the SIP-T30P delivers a fashionable and user-friendly dialing experience. It has a generously large 132x64-pixel graphical LCD that guarantees an easier access to much more visual information at a glance. Dual 10/100 Mbps network ports with integrated PoE makes SIP-T30P an ideal choice for extended network use. The SIP-T30P offers support for single VoIP account and includes 5-way local conferencing.


Adopting the innovative Bluetooth handset, Yealink T58W Pro with Camera pervades wireless communication by allowing the user to move around freely and conveniently. Boost by the upgraded chipsets, the T58W Series comes with enhanced system performance with fast response and reinforced processing capacity. The adoption of Android 9.0 OS also improves the data encryption, authority management, response speed and integratability to meet requirements of modern business and future sustainability. Best for Enterprise-level business. Supports upto 16 SIP Accounts.


Supporting registration with up to 10 Yealink W73H DECT handsets, the W73P system is launched with robust processing capacity for up to 10 SIP accounts and 20 silmultaneous calls. More flexibility and mobility could be enabled through up to 6 optional repeaters for extended network coverage. Great for warehouse or busy garage where mobility around your office or home is a priority.


When it comes to long range cordless, the EnGenius Durafon is an industrial long range cordless telephone with up to 5 miles (8 km) range in open terrain and up to 12 floors of penetration in office buildings. In warehouse environments, you can have up to 250,000 square feet of coverage. Outdoors on farms, ranches, car lots or college campuses, coverage is up to 3,000 acres. In addition to being a cordless telephone, the EnGenius Durafon is also a full-duplex 2-way radio which operates independent of the base unit. This system will grow with your business, allowing you to add up to 9 handsets per base unit. It is analogue but works on VoIP via ATA.


The Grandstream HT801 ATA delivers powerful VoIP technology and routing capabilities to home and office environments, and allows users to successfully connect their analogue devices to a manageable and powerful VoIP network. Built upon Grandstream’s market-leading SIP ATA/gateway technology, with millions of units successfully deployed worldwide, this powerful ATA features exceptional voice quality in various applications and environments. The HT801 comes with 1 easy-to-use FXS ports, state-of-the-art encryption with a unique security certificate per unit, automated provisioning for volume deployment and device management and outstanding VoIP network performance.


The Grandstream HT802 is a 2 port VoIP analogue telephone adapter (ATA) that allows users to create a high-quality and manageable IP telephony solution for residential and office environments. Its ultra-compact size, voice quality, advanced VoIP functionality, security protection and auto provisioning options enable users to take advantage of VoIP on analogue phones and enables service providers to offer high quality IP service. The HT802 is an ideal ATA for individual use and for large scale commercial IP voice deployments.


The Grandstream GXW4216/24/32/48 is a next generation high performance high-density analog VoIP gateway that is fully compliant with SIP standard and interoperable with various VoIP systems, analogue PBX and phones on the market. It features multiple FXS analogue telephone ports, superb voice quality, rich telephony functionalities, easy provisioning, flexible dialing plans, advanced security protection, and strong performance in handling high volume voice calls. The GXW42XX series gateway offers small and medium businesses a cost-effective hybrid IP and analogue telephone system that allows them to enjoy the benefits of VoIP communications while preserving investment on existing analogue phones, Fax machines and legacy PBX systems.


The Yealink UC Workstation is more than a single base, it eases the management of business communication demands and other USB devices. It also delivers great flexibility with a set of integrated features to facilitate your daily routine. It is professional, collaborative, and available. The UC Workstation gives users the possibility and flexibility to connect devices, and manage communications from a single device, and also act as a hub that integrate a full-duplex speakerphone, a wireless charging mobile phone stand, a 4-inch touch console, and a USB hub, which, together offer incredible set of features allowing you to meet, connect and collaborate seamlessly and intelligently. All devices in one.


Designed with full compatibility, WH62 conference call headset perfectly matches your UC platform and device, delivering a consistent call experience, better communication quality, and lower IT costs. It also supports dual device connection, connecting your PC and desk phone simultaneously. Further, certified for Microsoft Teams, it comes with a dedicated Teams button for activating Microsoft Teams with one touch.


The Yealink EXP43 Color Expansion Module for Yealink T43U/T46U/T48U IP phones, is designed to expand the functional capability of your SIP phone to a whole new level. It features a large 4.3-inch color-screen LCD, giving you a vivid visual experience. In addition, it provides you with a simple user interface and advanced call handling capabilities.


The Fanvil i12 is a SIP intercom with a Broadcom chipset and a rugged aluminium casing. Rated IP65 and IK10 against the elements, the Fanvil i12 brings wideband audio to the outdoor entry phone. It supports SIP, making it broadly interoperable with VoIP paging systems. The Fanvil i12 features advanced technology, including environmental noise reduction and rich wideband audio via the 2W speaker to offer a premier entry phone experience. With dual Ethernet ports and PoE support, it integrates with your network seamlessly. Fanvil has built-in vandal protection, including anti-stamp nets and an anti-tamper switch.