Managed IT Support Services

IT Support Services

HQ is a Managed Service Provider, we monitor and maintain your computer systems and networks.

HQ can help you manage all your IT services, whether you’re setting up a new office, moving to the cloud, exploring outsourcing options, or changing IT support providers.

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We keep your IT systems in check

We help businesses throughout New Zealand align IT infrastructure with business goals. Talk to us about managed IT services.

Infrastructure

There are a multitude of hardware and software solutions you can utilise in your business.

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Cloud Services

Moving to the cloud or looking to simplify your cloud solutions?

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IT Security Audits

Security breaches are one of the greatest risks for your business in the modern world.

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Managed IT Services

HQ is a Managed Service Provider, we monitor and maintain your computer systems and networks. We install and configure computer systems, diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face.

Desktop Security

HQ's Service Desk Team takes onsite and remote desktop services incident management off your plate – including moves, adds and changes.

Monitoring & Management

We remotely monitor and manage key aspects of your Office IT Infrastructure using our RMM (Remote Monitoring and Management tools) to alert us if anything is not running as it should.

Managed Firewalls

All HQ business connections have a Managed Firewall, we build this into our HQWiFi service offering as standard, we can ensure we’ve got our finger on the pulse of your security.####

Backups

Ensuring we have copies and copies of those copies of all your important documents stored safely away off site and rotated and archived according to best practices.

Remote Support

With the HQ RMM tool installed we can provide remote assistance and control of your desktop to yourselves and to our support staff to ensure help is only a phone call away.

0800 Support

Ensuring we have copies and copies of those copies of all your important documents stored safely away off site and rotated and archived according to best practices.

IT Infrastructure Design and Implementation

Our support technicians are available to assist you with upgrades and maintenance of your personal computers and devices. We are trained and experienced with Apple, Microsoft, Linux and other operating systems. We have also have loads of experience with all kinds of digital devices, if we can't fix it, we can point you in the right direction.

We design, configure and install your core Network, computers and online servies, diagnose hardware/software faults and solve technical problems, either over the phone, via remote access or face-to-face.

Cloud Transition and IT Services

The Cloud is no longer the playground of playboy entrepreneurs. Forget about expensive servers or staff to manage your IT requirements and outsource it to a reliable cloud partner that can take away some of the magic and show you how you can really benefit from the switch to only hosted services.

Let us help you pick the cloud services that will make it easy for your business to transition to the cloud. Whether you’re doing a complete data center migration or implementing some new IT systems, our cloud migration consulting services will navigate you through the process.

IT Security Audits, Improvements & Management

As a Managed Service Provider we remotely monitor your system. Daily and weekly automated service checks keep us informed of any potential issues and allow us to resolve them quickly, ensuring maximum availability of your systems.

We can provide Managed Firewalls that keep us informed of any attempts to break into your network and ensure the latest security policies are applied.

With HQ on board, businesses can take advantage of a full range of commercial IT support services and easily access expert advice.