How fast is it?
The best speed and service availble for each site is our goal. When we can't provide that, we'll help you find the company that can.
What does it cost to switch to you?
Typically there is no cost to switch to HQ. But if you want custom managed services a full quote will be provided.
What does it cost to install a new internet connection?
Connection costs from Chorus, if any, will be quoted for approval before work begins.
What are your contract terms, and what are your Early Termination Charges?
Our terms are 12, 24 or 36 Months. However, most of our contracts can be terminated with written notice 30 days in advance.
Do I get a router with your plans?
Whilst you can BYOD, we also can provide a Mikrotik Router pre-configured to meet your needs.
What are the optional add-ons?
Managed Firewall, Up/Down alerts. Design and support services.
How long will my order take?
If you have a Chorus ONT on site we can generally have you up within 24 hours, sometimes 4 business hours. If we have to ship equipment to site, there will be a delay for couriers. Any connection requiring a new ONT or install work will be project based and will vary.
Can I get a phone line without having my broadband with you?
HQ Provides a VoIP solution. This is hosted online, all you need is an Internet connection.
Is your “unlimited data” plan really unlimited?
We have two types of Unlimited. We have Unlimited for small business and residential, which is bundled into our business and residential plans and is truely unlimited with no slow down. Then we have dedicated Unlimited, this is for larger Hospitality sites that are providing Free WiFi to their guests, we treat this traffic differently in the respect that we have dedicated bandwidth and peering for customers who opt in.
Can I move my broadband over to you but keep my phone with my current provider?
This will depend on your current provider and their requirements. Send us a copy of your invoice, we can probably save you a few dollars on your monthly phone bill too.
